IT Service Desk Technician-Korean ProficiencyJob SummaryWe are seeking a Senior Process Executive - CHD with 0 to 2 years of experience to join our team.
The ideal candidate will have expertise in Avaya CMS and a strong background in Customer Experience Offerings and Store Operations.
This hybrid role requires rotational shifts and proficiency in Korean as a native speaker.Responsibilities
Provide exceptional customer service by leveraging expertise in Avaya CMS to resolve customer issues efficiently.
Oversee customer interactions to ensure a seamless experience across various touchpoints.
Utilize knowledge in Customer Experience Offerings to enhance customer satisfaction and loyalty.
Monitor and analyze customer feedback to identify areas for improvement in store operations.
Collaborate with cross-functional teams to implement customer-centric strategies.
Maintain accurate records of customer interactions and transactions using Avaya CMS.
Assist in the development and implementation of customer service policies and procedures.
Ensure compliance with company standards and regulatory requirements in all customer interactions.
Conduct regular training sessions for team members to improve customer service skills.
Provide timely and effective solutions to customer inquiries and complaints.
Support the continuous improvement of customer service processes and systems.
Participate in rotational shifts to provide 24/7 support to customers.
Utilize language skills in Korean to communicate effectively with native speakers.
QualificationsPossess a strong understanding of Avaya CMS and its applications in customer service.
Demonstrate expertise in Customer Experience Offerings and Customer Experience.
Have experience in Store Operations and the ability to identify operational improvements.
Exhibit excellent communication skills in Korean as a native speaker.
Show proficiency in handling customer interactions and resolving issues promptly.
Display the ability to work effectively in a hybrid work model with rotational shifts.
Have a customer-centric mindset and a commitment to delivering high-quality service.
Certifications RequiredAvaya Certified Specialist Customer Experience Management Certification
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