A bit about us We are a world-leading smart mobility SaaS tech company with over 2 million subscribers across 23 countries. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our products and technology.
Are you curious, innovative and passionate? Do you take ownership, embrace challenges, and love problem-solving? Were seeking an IT Support Administrator to assist with the IT Helpdesk environment.
You want to Align IT Helpdesk initiatives with business objectives to ensure technology supports organizational goals. Collaborate with stakeholders to define IT project requirements, budgets, and timelines.Keep track of projects and initiatives to support IT Helpdesk functions and timelines. Assist with procurement of hardware and software for APAC region and keep records as required. Assist with ensuring compliance and documentation required for External IT audits such as ISO 27001, ITGC, SOX Understand and adhere to existing business processes and ensure these are complied with. Evaluating the effectiveness of current procedures and recommending improvements. Coordinating IT-related projects, such as system upgrades, software implementation, or cybersecurity initiative. Work with stakeholders to ensure that timelines are adhered to and meet stakeholder expectations. Coordinate functions between technical teams and non-technical business units. Facilitate communication with stakeholders to ensure mutual understanding and alignment across departments. Leveraging data analytics tools to monitor IT Helpdesk performance metrics.Maintain and update all records and reports and provide insights to leadership for informed decision-making. You have Tertiary qualification will be an advantage Strong understanding of IT Support operations. Vendor negotiation skills with regards to procurement Advanced MS Excel Proficiency. Experience on an IT Service Management Tool is essential Analytical and problem-solving skills. Knowledge of IT governance, compliance, and risk management.Excellent written and verbal communication and interpersonal abilities.