It Support Assistant

Job ResponsibilitySetting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
Handle problem-solving, troubleshooting, and debugging skills to quickly and efficiently identify and escalate issues to the appropriate level of support.
Seeking a customer support specialist to assist clients via phone and remote access.
Comprehensive training and hands-on guidance provided.
Opportunity to discover your talents and work alongside senior experts and young professionals.Job RequirementsDiploma/Bachelor in Computer Science/Information Technology or equivalent.
Proficiency in Bahasa Malaysia and English.
Proficiency in Mandarin to effectively communicate with Mandarin-speaking clients.
Able to work in Raja Uda, Butterworth Penang.Job BenefitsFive-day workweek, 8:30 am to 5:30 pm.
Relaxing cafe area, free parking, complimentary snacks and beverages, and more.
Our company values passion, hard work, collaboration, purpose, and performance.
Career development opportunities.#J-18808-Ljbffr