About the role
We are seeking a talented and experienced IT Support Engineer to join our team at Twdor Sdn Bhd in Shah Alam, Selangor. As an IT Support Engineer, you will be responsible for providing technical support and maintenance for our customer company's IT infrastructure and systems. This is a full-time position that offers opportunities for growth and development within a dynamic and innovative organization.
What you'll be doing Respond to and resolve user support requests in a timely and efficient mannerTroubleshoot and diagnose hardware and software issuesPerform system updates, security patches, and backupsManage and maintain the company's network infrastructure, including routers, switches, and wireless access pointsProvide training and support to end-users on the proper use of IT systems and applicationsCollaborate with the IT team to implement new technologies and improve existing systemsDocument and maintain detailed records of IT support activities and resolutionsWhat we're looking for Minimum 2 years of experience in an IT support, System-Integrator, or DistributorExperience with windows environment and endpoint security support and troubleshootingStrong troubleshooting and problem-solving skillsExperience with network administration, including configuration and troubleshooting of routers, switches, and firewallsUnderstanding of IT security best practices and ability to implement security measuresExcellent communication and customer service skillsAbility to work independently and as part of a teamWhat we offer Competitive salary and performance-based bonusesComprehensive health and life insurance coverageOpportunities for career advancement and professional developmentFlexible work arrangements and work-life balance initiativesSupportive and collaborative work environmentAbout us
Twdor Sdn Bhd is a cybersecurity distributors and managed cloud hosting provider. We are dedicated to delivering innovative and reliable products and services that empower our clients to succeed in the digital age. With a strong focus on customer satisfaction, we foster a dynamic and inclusive work culture that enables our employees to thrive and contribute to our continued growth and success.
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