It Support Executive

RESPONSIBILITIES Provide 1st level technical support to employees, diagnosing and resolving issues in a timely and efficient manner. Maintain, update and diagnose on computer systems, printers, network, applications and other IT equipment.Install & configure computer systems, network and applications.Server/network performance monitoring, maintenance, patches and system backups.Coordinate with third parties or other internal IT resources whenever necessary to resolve issue.Access identity management of AD users account, access security and Office 365. Manage user onboarding and offboarding. Documentation relates to system configuration, user guide and processes.Procurement, inventory and records tracking of all IT assets, software license, subscription contract and warranty. Assist on clinical application system integration onsite when required.Any other IT related tasks as assigned by the Reporting Manager. REQUIREMENTS Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Engineering, Computer Science, Information Technology or equivalent.At least 2 years working experience in the related field.Proven experience in providing IT support.Excellent problem-solving, troubleshooting skills in system.Knowledge on Windows Client, Active Directory, networking, firewall, access points and storage.Good communication skills, both written and verbal, must be meticulous and detail-oriented.