It Support

Job Description Daily Task Timely response to customers' enquiries.
Log cases, provide information and troubleshoot to solve customer problems Keep customer informed, set and follow through commitments Keep precise case documentation and case ownership Timely elevate and/or escalate to next level support when the case is too complex Testing & Deployment of new releases on the client side.
Suggest product improvements that can minimize cost of support.
SMS Monitor the SMS server and ensure the smooth running of the programme Troubleshoot and resolve SMS related issued when contacted by clients Maintaining software applications, operating systems and regular maintenance  Team Work Attend and contribute to team meetings in a positive manner Share information with team members Be comfortable in working with all stakeholders Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness Perform other duties as required, including covering absences/leave where required Job Requirements College or University degree in Computer Science or a related discipline Strong desire to learn Exposure to Microsoft.NET development using C# Knowledge of client/server application development, DB, MS Office products etc A technical, logical thought process Attention to detail is essential Problem-solving skills An ability to stick to strict deadlines An ability to prioritise and delegate