It Support

Daily Task



-Timely response to customers' enquiries. Log cases, provide information and troubleshoot to solve customer problems


-Keep customer informed, set and follow through commitments 


-Keep precise case documentation and case ownership 


-Timely elevate and/or escalate to next level support when the case is too complex 


-Testing and Deployment of new releases on the client side.


-Suggest product improvements that can minimize cost of support. 


SMS



- Monitor the SMS server and ensure the smooth running of the programme


- Troubleshoot and resolve SMS related issued when contacted by clients


- Maintaining software applications, operating systems and regular maintenance 


Team Work



- Attend and contribute to team meetings in a positive manner 


- Share information with team members


- Be comfortable in working with all stakeholders 


- Collaborate with other team members to apply new ideas, practices and tools to improve the team's effectiveness 


- Perform other duties as required, including covering absences/leave where required 

(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-stampede-solution-job-it-support)
; Requirements:-


- College or University degree in Computer Science or a related discipline


- Strong desire to learn 


- Exposure to Microsoft.NET development using C#


- Knowledge of client/server application development, DB, MS Office products etc 


- A technical, logical thought process 


- Attention to detail is essential 


- Problem-solving skills 


- An ability to stick to strict deadlines


- An ability to prioritise and delegate