It Support Technician

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ResponsibilitiesTechnical troubleshooting – Windows, basic network, desktop and laptop hardware troubleshooting, printer driver installation and troubleshooting; knowledge in MAC or Linux is an added advantage.
Software installations – OS installations, antivirus, O365 applications, Adobe Reader, and other required common software.
Knowledge of Active Directory, DNS, DHCP, IP Addressing, and Proxy is beneficial.
Hardware setup – Laptop, Desktop, RAM installation, Projector, Printer, Scanner, 4G router, network equipment such as router and modem, CCTV.
Communication skills – Fluent and polite in English, Malay, and additional languages is an added advantage.
Problem solving – Quick analysis and responses are required for this role.
Time management – Understand time as an essence and perform duties responsibly and in a timely manner.
Handle tickets using the ticketing tool in an efficient manner and provide solutions in a timely manner.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Providing technical support across the company.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Take part in testing new technology services and processes and provide feedback.
Basic network troubleshooting including physical cable connections to internet router switches and any other devices.#J-18808-Ljbffr