It System Support (Rotational Shift)

-Responsible for Level 1 system support to customers by providing technical support and bugs fixing.


-Supporting developers in system support and subordinate coordination.


-Navigate computer systems and applications to service our customers, and enable them to get the most from our online and mobile platforms


-Developing, debugging and supporting web applications which may involve frontend and backend


-Understanding the dynamics and practices in working with development environment versus a production environment 


-Document necessary information, such as change request, reported issues, customer feedback.


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; Requirements:-


-Candidate must possess at least IT in Diploma, Professional Certificate or equivalent.


-Preferably at least 1 year experience in IT support. 


-Require debugging and problem-solving skills


-Must have an acute awareness for security and breaches in the web development


-Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail


-Re-prioritize and adapt to an ever-changing environment.


-Strong sense of urgency, performance-minded and able to work under time constraints.


-Quality oriented person with good communication skills.


-Required Language (s): English and Mandarin


-Willing to work on rotational shifts including night shifts, weekends and public holidays.


-5 days per week with shift changes monthly between teams.


-Candidates without experience are welcome to apply