This job is for an IT System Support role with rotational shifts. You might like this job because you'll provide technical support, work on web applications, and coordinate with developers to enhance customer experience.
RM 2800 - RM 3800
IOI Boulevard
Full-Time
few days ago
Job DescriptionResponsible for Level 1 system support to customers by providing technical support and bugs fixing.
Supporting developers in system support and subordinate coordination.
Navigate computer systems and applications to service our customers, enabling them to get the most from our online and mobile platforms.
Developing, debugging and supporting web applications which may involve frontend and backend.
Understanding the dynamics and practices in working with development environment versus a production environment.
Document necessary information, such as change request, reported issues, customer feedback.
Job RequirementsCandidate must possess at least IT in Diploma, Professional Certificate or equivalent.
Preferably at least 1 year experience in IT support.
Require debugging and problem-solving skills.
Must have an acute awareness for security and breaches in web development.
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
Re-prioritize and adapt to an ever-changing environment.
Strong sense of urgency, performance-minded and able to work under time constraints.
Quality oriented person with good communication skills.
Required Language(s): English & Mandarin.
Willing to work on rotational shifts including night shifts, weekends & public holidays.
5 days per week with shift changes monthly between teams.
Candidates without experience are welcome to apply.
SkillsTroubleshooting (Problem Solving)
Detail Oriented
Company BenefitsWork from Home: Fully work from home to avoid traffic congestion.
Medical & Dental: Medical & Dental benefits provided to all employees.
Birthday Meal: We celebrate employees' birthdays as an appreciation for their contributions.
Additional InfoExperience Level0 - 2 Years of Experience
Junior Executive
Job SpecialisationSystem & IT Helpdesk / Database Administrator
Company ProfileBitCore Sdn BhdBitCore combines the words " bit " and " core ", two very important words used in technology that are symbolic of what we do. First off, a "bit" is the most basic unit of information in computing and digital communications.
This represents how technology and IT services are essential in most organizations, becoming one of the basic needs of an organization. The "core" is the main part keeping everything running. Without the core, most things would not work. We are that core, we are BitCore.
We aim to leverage our IT expertise to help our customers save money by providing them with an investment in technological solutions that will help them save costs and make more profit.
We are seeking young, innovative, aggressive, highly motivated, and committed individuals to join our prospective organization.#J-18808-Ljbffr