Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Job DescriptionSUMMARY
Prometric Technical Services team is going through IT change and modernizing desktop managed devices and deployments.
We are seeking individuals with excellent technical skillset and experience in working in a dynamic and busy IT environment.
Candidate must have the ability to breakdown complex issues and can demonstrate excellent communication skills.
IT Systems Analyst will play a crucial part and work as part of a Global Support Team to provide quality desktop and end user support for the Dundalk Office, remote users and Global locations.
As a Systems Analyst, you will play a key role in this by collaborating across all teams and technologies and providing remote support and desk side IT support.
The IT analyst must demonstrate as a self-starter and ability to independently resolve problems.
DUTIES & RESPONSIBILITIES
Provide level 1 and level 2 end user support.
Including but not limited to physical and virtual machines, W10 & W11 OS and iOS operating systems, office365, Microsoft licensing, VPN, software upgrades and asset management.
Familiar with software management and pushing software updates and patches to all corporate machines, using GoTo patching.
Security and Windows Patch Management for Corporate Devices
Demonstrate Best practices for Mobile Device Management
Support and manage full Office 365 stack, having proven experience in Active Directory and Azure Active Directory
Manage ticket Q and collaborate effectively with other team members and wider IT teams to resolution
Monitor, update and resolve all end user peripherals including Print Server issues & teams rooms conference systems.
Collaborate with wider teams on Network Issues and Systems Engineering teams for resolution.
Engaging with 3rd party vendors.
Software and Peripheral Installation and management, attention to detail key
Always looking to find solutions to enhance user experience and system process
Hardware upgrades for workstations
Excellent Communication with co-workers and outside representatives is a must.
Prepare and update KB articles for the technical team and user community
Assist with office moves
Collaborate with wider IT teams, network, and engineering.
Perform other duties as defined by the Manager of Technical Services
QUALIFICATIONS & EXPERIENCE
Bachelor's degree in computer science, Business Information Systems, or equivalent
MCDST (Microsoft Certified Desktop Support Technician) Certification or higher-level Microsoft certification is preferred.
Must have experience in Microsoft Endpoint Management, Microsoft Autopilot, JAMF iOS device management
Proven experience with Patch Management.
Aware of current IT trends and best practices
Experience with virtualization.
Windows 365 & Azure VDI beneficial
Must have proven experience with Active Directory, Microsoft Azure and Microsoft Entra
Must have W10, W11 and iOS experience.
MDM – Mobile Device Management and JAMF Management – Intune experience beneficial
PowerShell and scripting
Familiar with Microsoft Power Family
Effectively demonstrate technical troubleshooting
Office 365 & SharePoint support and administration
Advanced technical installation and troubleshooting experience
Effectively demonstrate ability to perform effectively in a fast-paced environment.
Ability to maintain high quality work including ticket count and project work
Experience in Microsoft Intune and GoTo Support suite.
The awareness and determination to upskill, learn new technologies and be aware of current trends and technology.
Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia#J-18808-Ljbffr