IT Technical Analyst - Language support (Hong Kong Customer)Help Desk & IT Support (Information & Communication Technology)
Full time
DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce.
Responsibilities
Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
Research customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
Interfaces with team personnel, management, and customers in reference to customer service issues.
Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
Education and Experience Required
0 to 2 years' experience in relevant technologies and customer environments;
Open to fresh graduates
Knowledge and Skills
Excellent verbal and written communication skills inCantonese
Proficiency in Traditional Mandarin
Knowledge of English communication skill is required for this role.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem-solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Understanding of case management databases and tools.
Phone and remote support experience.
Willing to work in shifting schedule
How to apply : If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
We are an Equal Opportunity Employer : DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.#J-18808-Ljbffr