It Technical Support At Weike Gaming Technology (Malaysia) Sdn Bhd

Our client "Weike Gaming Technology (Malaysia) Sdn Bhd" is seeking  IT Technical Support to join their company! What you'll be doing? Responsible for all level 1 onsite corrective and preventive services assigned territories & assigned schedule.Ensure customer satisfaction with company's after sales service by prioritizing issues based on severity and key customers. Responsible for Footprints tickets creation / updates. To guide/assist customer in resolving their issue via knowledge DB. Ensure that issues are handled within the agreed service level agreement timeframe. Accountable for Sabah team's spare inventory Issuance of service report. Consolidate service reports for spare parts charging. Initiate recommendations for manpower Requirements / deficiency to fulfil business needs. Communicates effectively with clients to identify needs. Guide juniors in corrective & preventive services.  Who are they looking for?  At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product. Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent. Posses Own transport. Working experience in technical support. Demonstrate strong problem skill set. Demonstrate strong client handling skill set. High level of self-discipline for remote work arrangements. Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Working Hour: 5 days work week  Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!