It Technical Support

**Responsibilities**:- Record and manage all issues in IT Service Management (ITSM).- Perform 1st level trouble-shooting on desktop and basic systems/network issues.- Escalate requests/issues to the appropriate resolver group according to SLA.- Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA.- Ensure daily tasks are executed according to SOP (Standard Operation Procedure).- Any other ad-hoc duties as required or assigned.**Job Requirements**:- Minimum - Diploma in IT / Computer Engineering.- Minimum - 1 year experience in bilingual support for English 24by7 call centre / helpdesk environment.- Willing to perform 12-hour Shift Work. ( 4- 5 working days)- Be able to perform in a fast paced environment.- Experience on Outlook, Windows OS, MAC, Office 2013 / 2016, VPN, Remote Desktop, Printer support are desired.- Fast & accurate data entry skills.- Certification in ITIL would be an added advantage.- Immediate available is ideal.- Malaysians preferred due to job location (Johor Bahru)Pay: RM2,500.00 - RM3,800.00 per month**Benefits**:- Opportunities for promotion- Professional development**Experience**:- ticketing system: 1 year (required)