Responsibilities:
Responsible for all level 1 onsite corrective and preventive services assigned to territories & assigned schedule.
Ensure customer satisfaction with company's after sales service by prioritizing issues based on severity and key customers.
Responsible for Footprints tickets creation/updates.
Guide/assist customers in resolving their issues via knowledge DB.
Ensure that issues are handled within the agreed service level agreement timeframe.
Accountable for Sabah team's spare inventory.
Issuance of service reports.
Consolidate service reports for spare parts charging.
Initiate recommendations for manpower requirements/deficiency to fulfill business needs.
Communicate effectively with clients to identify needs.
Guide juniors in corrective & preventive services.
Job Requirements:
At least 4 - 6 years of professional experience in technical issue management in Systems and Consumer product.
Minimum Qualifications: Diploma in Electronics/Computer Engineering or equivalent.
Working experience in technical support.
Strong problem-solving skills.
Strong client handling skills.
High level of self-discipline for remote work arrangements.
Excellent communication skills to coordinate with support L1 and L2 support teams in Malaysia KL and Singapore office.
Proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Application Questions:
What's your expected monthly basic salary?
How would you rate your Mandarin language skills?
Which of the following types of qualifications do you have?
How many years' experience do you have as an Information Technology Technical Support Role?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?
Are you willing to travel for this role when required?
Do you possess or have access to your own transportation?
Company Overview:
Weike Gaming Technology was established in 1998 and has since built a strong reputation for technology and innovation in the gaming industry.
It supplies slot gaming machines, electronic table games, gaming management systems, and jackpot links to markets that include Singapore, Malaysia, Philippines, Cambodia, Vietnam, Macau, and Laos.
Weike is dedicated to becoming Asia's premier casino gaming supplier and is committed to serving the needs of its clients across the region.
Corporate Commitment:
A Singapore company with an Asian heritage, focusing on the Asian market and customers together with a young and enthusiastic team.
Efficient use of technology to build quality products.
Maintain proper conduct and legal responsibility in the gaming business.
Responsive to customers' needs and expectations.
Offer customers superior high-level service support.
Vision:To become Asia's Number 1 gaming equipment supplier.
Mission:To create the most effective game development organization in Asia together with our customers.
Perks and Benefits:Medical, Dental, HSA & PA, Standby Allowance, Overseas Allowance.#J-18808-Ljbffr