The January 2024 Customer Service Reception Essentials course is designed as a short-duration (3-hour) training course aimed at providing employees working in reception/admin/office roles, such as healthcare and small businesses, with core customer service fundamental skills that will leave a positive impression on customers.
This course serves as both an introduction for new employees and a refresher for existing employees who may need to polish their skills or learn fresh ideas.
Participants will learn critical and impactful behaviors needed to drive successful customer service outcomes while showcasing their personality, communicating with energy, empathy, and simplicity. In particular, staff will learn how to master the start and finish of any customer service interaction, check and identify customer needs, deliver personalized outcomes, and ensure customer comfort. They will also practice a simple but powerful two-step method for dealing with difficult customers and situations.
Fast FactsSuitable for any reception, administration, or front-of-house role that interacts with customers.
1 x 3-hour training session to fast-track learning and minimize business disruption.
Learn premium customer service skills & methodologies applicable across any industry.
Includes customer service skills training for face-to-face, phone, and email interactions.
Public and private training options available.
Delivered live & online by Australia's top Customer Service trainer, Simon Blair!
Who should do this course?The customer service skills taught are applicable to all industries and suitable for any employee who interacts with internal or external customers, whether in a face-to-face environment, by phone, or by email.
Typical roles suitable for the Customer Service Reception Essentials course include:
Medical Receptionists
Veterinary Receptionists
Healthcare Receptionists
Office/administration employees that serve customers
Personal Assistants
Warehouse/logistics employees that handle customer walk-ins
Course DetailsThe January 2024 Customer Service Reception Essentials public course will be delivered virtually via Zoom on:
Date:Tuesday 30th January 2024
Time:13:00 to 16:00 AEDT (Melbourne, Australia)
This course can also be delivered privately for your organization.
Cost:$268 per person ex GSTfor 3 hours of live, facilitated learning.
Save 15% when booking forthree or more staff .
ACXPA Members save 25% off all CX Skills courses for 12 months.
Volume discounts available for training large teams.
For inquiries regarding the course or to discuss a customized training program, please contact us.#J-18808-Ljbffr