Japan Global New Accounts Consumer - Non VoiceYou Lead the Way. We've Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.
Every one of our Customer Care Professionals represents the American Express Brand. At Global New Accounts, you will be playing a key role to support American Express business by processing and issuing American Express Consumer/SBS card fast and easy for our customers. You are expected to be a problem solver and enabler for our card members and our business. And the people you'll work with, and the customers you'll care for, value your passion and unique personality as much as we do.
Role & Responsibilities:
Handling new commercial card applications including:
Data capturing of new applications into Amex new application database.
Work with Consumer/SBS apps team in Tokyo to ensure all data captured is accurate and processed in a timely manner.
If required, process manual underwriting and decision of applications.
This role requires availability to work Monday to Friday morning shifts, including public holidays.
Qualifications:
Great Team Player
Strong written and verbal communication in Japanese
Ability to work in a fast-paced metric-driven environment
Proficient at multitasking and navigation in a Windows environment
Possess a degree or above education level
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Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.#J-18808-Ljbffr