As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About youYou speakJapaneseat an advanced level (C1 minimum) andEnglishat an intermediate level (B2 minimum)
You areok with a part-time position.
You have in-depth gaming knowledge and love anything related to video games
You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
You are a fast learner, take initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.
Technical requirementsA minimum internet speed of10 Mb/sdownload and10 Mb/supload withLatency, internationally
A minimum of8 GB RAM
A 64-bit version ofWindows 10or newer, ormacOS 10.11or newer
AnIntel Core i5-8260Uor better/similar.
AnAMD HD 7870 Graphics cardor better/similar.
A smartphone usable for two-factor authentication that runs at least:Android 8.0or newer
Apple iOS 15.0or newerWe offerThe flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
Innovative digital tools and comprehensive training, with access to our library of online training courses
Various learning and career development initiatives throughout the year
Access to Open Up, an employee mental health platform offering access to certified psychologists, online resources, etc.
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CAWe are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Apply now!Recruitment Testing ProcessPlease note that as part of the recruitment process, all candidates who applywill be testedon their language capabilities, internet speed, hardware specifications, and cognitive abilities. Candidates who meet all the qualifying criteria can be considered for a position at 5CA. We're looking forward to your application!
How to apply?1. Complete the form aboveTell us more about yourself: your location, your language skills, and your contact details.
2. Wait to hear from usOur Talent Acquisition Team aims to get back to all applicants within 48 hours to share the next steps.
If successful, we'll ask you to complete language and/or skills-based testing and attend an interview.
Congratulations on your progress! If successful, we'll ensure that you are well-prepared for your first working day.
Work from home the right wayWelcome to a world where your home is your office. Where you'll collaborate with peers from around the globe. Where coffee's a kitchen away and your knowledge is valued. Are you a remote work-loving digital native who wants to make a change in customer support?#J-18808-Ljbffr