Japanese-speaking Senior Service Desk AnalystJob Description:
DXC Technology is a Fortune 500 global IT services leader.
Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most.
We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact.
DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.
Key Responsibilities:
Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs.
Provide answers to service, product, and technical inquiries for current and legacy products.
Offer proactive support to help reduce the occurrence of issues.
Collaborate with team members to meet service-level agreements (SLAs).
Communicate effectively in both writing and speech.
Qualifications:
Diploma or Bachelor's degree in any field.
3-5+ years of relevant technical experience.
Good communication in Japanese at least certified with JLPT Level 2/N2 or BJT J3 (advantage)
Skills & Experience:
Strong communication skills in Japanese and exceptional customer service skills.
Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese.
Knowledge of network, computing hardware, software, and peripheral devices.
Familiarity with case management tools.
Demonstrated ability to adapt to a changing and work under high pressure environment.
Willingness to work on a staggered normal working schedule and in Petaling Jaya.
This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment.
How to apply:If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
We are an Equal Opportunity Employer:DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life.
We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
We stand by the 'bring your whole-self to work' philosophy.
It is our inclusive culture that powers our results, and our company grows only if our people grow.#J-18808-Ljbffr