Job title:Japanese Technical Consulting EngineerCompany:EPS ConsultantsJob description:
Role: Japanese Technical Consulting Engineer
Location: Bukit Jalil, Kuala LumpurWhat You'll Do:
As a Technical Consulting Engineer, Customer Delivery, you will work with some of the brightest minds in the industry, focusing on the advanced Internet technologies of today.
You will gain in-depth knowledge of Cisco products and work with various elements of the service chain.
This role offers a great opportunity to expand your technical expertise and develop customer relationship management skills while providing value through post-sale services.Responsibilities:
Work with global customers and cross-functional Cisco teams to solve moderate to high-complexity network and product issues.
Utilize databases, debugging tools, and lab simulations to analyze problems and identify solutions with high customer satisfaction.
Stay up-to-date on technology trends/products to provide high-quality support to customers.
Who You Are:
As a Japanese Technical Consulting Engineer specializing in the Security domain, you have the technical expertise and customer service skills to deliver quality support.
You possess:
Technical Knowledge/Experience in:
Email and Web Security, VPN, Firewall, AMP, AAA, and Cisco Secure Firewall Firepower 7.0.
NAT, ALG, HA, IDS/IPS.
AAA technologies such as RADIUS, TACACS, DOT1X.
VPN technologies such as IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, and Remote Access VPN Clients.
Strong understanding of routing & switching concepts.
Deep knowledge of the OSI model & protocols such as ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP.
Experience using Wireshark.
Familiarity with programming languages like Python.
Skills:
Experience in a customer support environment with excellent customer-handling skills.
Strong troubleshooting skills and a logical, analytical approach to problem-solving.
Solid technical foundation in networking, with a CCNA or higher certification preferred.
Minimum Qualifications:
Bachelor's or Master's degree in Engineering.
3-6 years of experience with security technologies, preferably Cisco.
3+ years of support experience with proven troubleshooting skills in complex environments.
Cisco Security Certifications such as CCNA Security, CCNP Security, or CCIE Security are a plus.
Knowledge of Linux and VMware is an advantage.
Experience working with Cisco products like IOS/IOS-XE routers, ASA, FTD is beneficial.
Effective communication skills in English, with proficiency in additional languages as a bonus.
A passion for learning and working in a multicultural team environment.
Sub Specialization:Information Technology; IT Security
Type of Employment:Permanent
Minimum Experience:Fresher
Work Location:Kuala LumpurExpected salary:
Location:Kuala Lumpur
Job posting date:Wed, 23 Oct 2024 07:57:33 GMTApply for the job now!#J-18808-Ljbffr