Responsibilities:Work with global customers and cross-functional Cisco teams to solve moderate to high-complexity network and product issues.Utilize databases, debugging tools, and lab simulations to analyze problems and identify solutions with high customer satisfaction.Stay up-to-date on technology trends/products to provide high-quality support to customers.Who You Are:As a Japanese Technical Consulting Engineer specializing in the Security domain, you have the technical expertise and customer service skills to deliver quality support.
You possess:Technical Knowledge/Experience in: Email and Web Security, VPN, Firewall, AMP, AAA, and Cisco Secure Firewall Firepower 7.0.NAT, ALG, HA, IDS/IPS.AAA technologies such as RADIUS, TACACS, DOT1X.VPN technologies such as IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, and Remote Access VPN Clients.Strong understanding of routing & switching concepts.Deep knowledge of the OSI model & protocols such as ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP.Experience using Wireshark.Familiarity with programming languages like Python.Skills: Experience in a customer support environment with excellent customer-handling skills.Strong troubleshooting skills and a logical, analytical approach to problem-solving.Solid technical foundation in networking, with a CCNA or higher certification preferred.Minimum Qualifications: Bachelor's or Master's degree in Engineering.3-6 years of experience with security technologies, preferably Cisco.3+ years of support experience with proven troubleshooting skills in complex environments.Cisco Security Certifications such as CCNA Security, CCNP Security, or CCIE Security are a plus.Knowledge of Linux and VMware is an advantage.Experience working with Cisco products like IOS/IOS-XE routers, ASA, FTD is beneficial.Effective communication skills in English, with proficiency in additional languages as a bonus.A passion for learning and working in a multicultural team environment.
Sub Specialization : Information Technology;IT Security Type of Employment : Permanent Minimum Experience : Fresher Work Location : Kuala Lumpur If you encounter difficulties, please click here for technical assistance.