Japanese Technical Consulting Engineer
Posting Date: 22 Oct 2024 | Close Date: 20 Jan 2025
Location:Bukit Jalil, Kuala Lumpur
What You'll Do:
As aTechnical Consulting Engineer, Customer Delivery , you will work with some of the brightest minds in the industry, focusing on the advanced Internet technologies of today. You will gain in-depth knowledge of Cisco products and work with various elements of the service chain. This role offers a great opportunity to expand your technical expertise and develop customer relationship management skills while providing value through post-sale services.
Responsibilities:
Work with global customers and cross-functional Cisco teams to solve moderate to high-complexity network and product issues.
Utilize databases, debugging tools, and lab simulations to analyze problems and identify solutions with high customer satisfaction.
Stay up-to-date on technology trends/products to provide high-quality support to customers.
Who You Are:
As aJapanese Technical Consulting Engineerspecializing in the Security domain, you have the technical expertise and customer service skills to deliver quality support. You possess:
Technical Knowledge/Experience in:
Email and Web Security, VPN, Firewall, AMP, AAA, and Cisco Secure Firewall Firepower 7.0.
NAT, ALG, HA, IDS/IPS.
AAA technologies such as RADIUS, TACACS, DOT1X.
VPN technologies such as IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, and Remote Access VPN Clients.
Strong understanding of routing & switching concepts.
Deep knowledge of the OSI model & protocols such as ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP.
Experience using Wireshark.
Familiarity with programming languages like Python.
Skills:
Experience in a customer support environment with excellent customer-handling skills.
Strong troubleshooting skills and a logical, analytical approach to problem-solving.
Solid technical foundation in networking, with aCCNA or higher certificationpreferred.
Minimum Qualifications:
Bachelor's or Master's degree in Engineering.
3-6 years of experience with security technologies, preferably Cisco.
3+ years of support experience with proven troubleshooting skills in complex environments.
Cisco Security Certificationssuch asCCNA Security ,CCNP Security , orCCIE Securityare a plus.
Knowledge ofLinuxandVMwareis an advantage.
Experience working with Cisco products likeIOS/IOS-XE routers ,ASA ,FTDis beneficial.
Effective communication skills in English, with proficiency in additional languages as a bonus.
A passion for learning and working in a multicultural team environment.
Sub Specialization:Information Technology; IT Security
Type of Employment:Permanent
Minimum Experience:Fresher
Work Location:Kuala Lumpur#J-18808-Ljbffr