-Non-Chinese candidates are encouraged to apply if you can communicate in Chinese fluently
-Handle a high volume of daily inquiries across various communication channels, providing accurate and complete information.
-Maintain a positive, empathetic, and professional demeanor towards customers at all times.
-Assist customers in placing orders through our sales channels and go the extra mile to provide exceptional service.
-Resolve customer issues promptly and follow up to ensure satisfactory resolution.
-Collaborate with the production and operations teams to enhance customer satisfaction.
-Enhance operational systems, processes, and best practices to support the organization's mission.
-Contribute to short and long-term organizational planning strategies.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-laurels-leafz-flora-sdn-bhd-job-jb-customer-excellence-executive-able-to-speak-and-write-chinese)
; Requirements:-
-Possess advanced proficiency in English language skills.
-Proficiency in Mandarin (speaking, reading, and writing) is highly advantageous.
-Demonstrated experience in sales or customer care roles.
-Strong interpersonal communication abilities.
-Self-motivated with a sense of urgency.
-Thrive in a fast-paced environment, with startup experience being beneficial.
-Skilled in multitasking, prioritization, and time management.
-Dedicated to enhancing customer experiences for increased retention and loyalty.
-Maintain composure and empathy in high-pressure situations.
-Detail-oriented and analytical.
-Excellent collaboration and interpersonal skills.
-Data-driven and focused on performance, identifying up-selling and cross-selling opportunities.
-Familiarity with CRM tools is a plus.
-Experience in e-commerce, retail, or consumer product support.