Joining Bonus (5K) - Mandarin Customer Service (Delivery Service)

Joining Bonus (5k) - Mandarin Customer Service (Delivery Service)Fewer than 10 applicants.
Your chances are good!
Fresh graduates are encouraged to apply.
Welcome SPM/Diploma/Degree Graduate.
Can speak and read in Mandarin & English.
Previous working experience in customer service, or customer service related field is an added advantage but not essential.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Willing to work in Rotational Shift.
5 Day Working Day.
To efficiently handle inbound calls, emails, and live chats.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Service.
To be constantly guided by the company's service standards.
Effectively manage large numbers of incoming calls.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Benefits:
Annual leave and sick leave.
Training provided.
KWSP and SOCSO.
Provide shuttle bus.
Additional sign-up bonus (RM5000).
Allowance Provided.
Accommodation Provided.
Skills Required:
Fluent in Mandarin.
Customer Service Experience.
Problem-Solving Skills.
Communication Skills.
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