About the RoleData Management specialist Membership TeamThe Customer Experience department fulfills SWIFT Membership management.
This activity combines a wide variety of expertise like legal compliance, legal structure change management, merger & acquisition management, and Know Your Customer (KYC) activities.
We are a dynamic group looking to continuously improve the customer experience of our services by meeting and anticipating the client needs.
Great Team spirit, customer centricity and Continuous Improvement (CI) mind-set are key elements you need, to fit in the team.
In this context, we are looking for a dynamic candidate to reinforce our Customer Experience team!What to expect:Your critical mission as a highly motivated team member responsible for:• Data collection and validation process to feed our central database as well as managing the changes submitted by the clients in the frame of Swift Membership, and follow up with customer in a timely manner• Evaluate the risk and assess customer business activity, Swift Membership category identification as per the Swift Corporate Rules.
Due diligence activities for existing customersMaintenance of the relevant internal procedures and SOPcollaborate with other operational colleagues and understand the impact of the legal change on the stakeholdersWhat will make you successful: At least 2 years' experience in compliance/ KYC/ Due DiligenceBachelor's degreeDetail orientedFamiliar with compliance, legal group structure, due diligence processesAbility to work in a structured, high volume, time-sensitive and high-risk environment.Well versed with Anti Money Laundering regulations.Good understanding of the legal aspects of mergers / acquisitions / re-structuring, understanding of legal change management and familiar with the business activities of our customersGood analytical and communication skills in English both verbally and in writing.Continuous improvement and customer orientation mind-set is a mustStress resistance and ability to work independentlyDynamic, motivated, flexible, structured and well organized candidateSelf-driven wanting to make thing happenCustomer focused and able to establish and maintain warm and supportive interpersonal relationships with internal and external customersTeam player, who shares problems and solutions, pro-actively offers to help othersYou may like to know the team better by knowing the people in the team.
Review LinkedIn profile of the people on the list below:Penny L - Team Lead Swift Membership/ ComplianceAisyah Normadi - Associate Talent Acquisition SpecialistWhat we offerWe put you in control of careerWe give you a competitive packageWe help you perform at your bestWe help you make a differenceWe give you the freedom to be yourselfWe give you the freedom to be yourself.
We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world.
An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.