Junior Customer Care Agent (Email & Live Chat)

Junior Customer Care Agent (Email & Live Chat)Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate and comprehensive information about products, services, and company policies.
Handle complaint cases effectively or escalate them to the SME or Team Leader to ensure issues are resolved with care and in a timely manner.
Maintain accurate records of customer interactions, transactions, comments, and complaints.
Collaborate with other departments, such as sales, aftersales, and marketing, to ensure a smooth customer experience.
Stay up-to-date with company products, services, and policies to provide accurate information to customers.
Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.
Note: Amway complies with the General Data Protection Regulation (GDPR) – the protection of personal data and digital privacy. Each of our affiliate locations have their own visa work permit and hiring and immigration policies, which may impact the ability to consider applicants who need authorization to work in a particular country.#J-18808-Ljbffr