This job is a Junior Customer Service Executive at PichaEats. You might like this job because you'll handle customer inquiries, resolve issues, and collaborate with different departments to enhance customer service.
RM 2500 - RM 2800
Full-Time
few days ago
Job DescriptionAs a Junior Customer Service Executive at PichaEats, you will be an integral part of our customer service team, responsible for providing exceptional support to our clients across various channels. Your role will involve addressing customer inquiries, resolving issues, and ensuring a positive experience with PichaEats products and services. You will collaborate with different departments to handle complex queries and contribute to the development of customer service procedures.
Responsibilities:
Respond to Customer Inquiries: Address customer inquiries promptly via phone, email, and live chat, ensuring timely and accurate responses.
Provide Accurate Information: Offer comprehensive information about PichaEats products and services to assist customers effectively.
Resolve Issues Efficiently: Handle customer issues, concerns, and complaints professionally, working to resolve them in a timely manner.
Collaborate with Departments: Work with other departments to address complex customer queries and escalate issues when necessary.
Maintain Positive Interactions: Uphold a positive and empathetic attitude in all customer interactions, contributing to a pleasant customer experience.
Document Interactions: Keep detailed records of customer interactions, transactions, and resolutions, adhering to standard operating procedures.
Stay Informed: Remain up-to-date with company policies, products, and services to provide current and accurate information to customers.
Recognize Opportunities: Identify opportunities for upselling or cross-selling additional products and services to customers.
Develop Procedures: Assist in the creation and maintenance of customer service procedures and guidelines to improve service delivery.
Assist the Sales Team Lead and Mentor Interns: Learn to guide and support the sales team, providing leadership and fostering a collaborative and productive work environment.
Job RequirementsPrevious experience in a customer service role is preferred but not required.
Strong communication skills with the ability to interact professionally with customers.
Positive and empathetic attitude towards customer service.
Ability to document interactions accurately and follow standard procedures.
Willingness to learn and adapt to new processes and tools.
Ability to work effectively in a team and support team members.
Proficiency in using communication tools such as phone, email, and WhatsApp.
This role requires both independent initiative and team collaboration. You should be organized, quick to take action, and enthusiastic about growing both professionally and personally. If you're excited about making a real impact and being part of a dynamic, supportive community, we can't wait to meet you.
SkillsCustomer Service
Administrative Functions
Administrative Support
Detail Oriented
Interpersonal Communications
Verbal Communication Skills
Effective Communication
Company BenefitsNo Monday BluesWe provide free lunch on Mondays company-wide!
Goodwill BonusAnnual year-end bonus!
Additional InfoExperience Level#NoExperienceNeeded
Entry Level
Job SpecialisationClerical, Administrative & Secretarial, Customer Service, General Sales
Company ProfileAtPichaEats , we're all about bringing people together through food. Our chefs specialize in authentic delicacies like Pakistani Biryani, Palestinian Hummus, Afghan Dumplings, and Syrian sweets – all crafted with love and tradition.
We partner with 15 amazing families from Syria, Palestine, Pakistan, Iraq, and Afghanistan, and together, we create meals that not only satisfy your cravings but also make a real difference in the community. Whether it's catering for corporate events, weddings, birthdays, or team lunches, we're making an impact one meal at a time.
If you're passionate about food, community impact, and want to be part of an award-winning team, we'd love to hear from you! Come join us on this delicious journey.#J-18808-Ljbffr