Full time
Our customers are of the highest quality professional chefs and restaurateurs, and as a Classic Fine Foods Customer Service Officer, you will be their daily support to ensure that they are delivered the highest quality produce, with wonderful service too. You will be approachable, helpful, and knowledgeable about our products. A keen eye for details is important to deliver an organized, professional, and outstanding service – always delivered with a smile and positivity.
Key Role Responsibilities:
Answer customer queries and place orders in a professional and timely manner, processing orders from emails, faxes, and phone calls with excellent accuracy.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Engage with customers, forge positive relationships, and confidently represent the company.
Keep records of customer interactions, process customer accounts, and file documents, including returns, collections, and transportation arrangements.
Proactively contact customers for business communication and product offers, including daily selling of products.
Maintain up-to-date product knowledge. Advise on alternative products, provide in-depth product information, and upsell.
Manage the order processing system, including up-to-date information changes, knowledge of SAP, and act as a trainer for new users.
Have strong knowledge of various suppliers' portals and maintain them.
Be the first point of contact for visitors, including meet and greet visitors, customers, and third parties, ensuring they have the right information and attention during their visits.
Manage all day-to-day administrative tasks: cash handling, collections notes, and payment process, to allow all other departments to deliver our products in full and on-time.
Be the first point of contact for internal communication, acting as a bridge between departments to ensure smooth management of orders.
Support the Customer Service Manager and other Customer Service Officers, working as part of a team.
Implement new procedures when needed and identify areas for improvement.
Always go the extra mile for our customers.
Qualifications and Requirements:
Education:A high school diploma or equivalent is required. A degree in business, hospitality, or a related field is preferred.
Experience:
Ideal candidates should demonstrate a positive attitude, strong communication skills, and a willingness to learn.
Ability to work effectively in a team environment and adapt to fast-paced situations is essential for success in this role.
Proven experience in a customer service role, preferably within the food service or hospitality industry, is an advantage.
Experience with order processing, handling customer inquiries, and resolving complaints is preferred.
Skills and Abilities:
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
Experience with SAP or other order processing systems is highly desirable.
Ability to handle multiple tasks simultaneously and work under pressure.
Positive attitude and a commitment to providing outstanding customer service.
Ability to work independently and as part of a team.
Problem-solving skills and the ability to think on your feet.
Knowledge:
Knowledge of fine food products and the culinary industry is an advantage.
Understanding of customer service best practices and principles.
Preferred Candidates:
Candidates who reside in or near Puchong, Bukit Jalil, or Old Klang Road are encouraged to apply.
Fresh graduates are encouraged to apply.
Immediate starters will have an advantage!#J-18808-Ljbffr