Install, configure, and troubleshoot end-user devices and peripheral components including computers, laptops, mobile devices, printers, projectors, and video conferencing systemsPerform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)Coordinate, follow-up, and settle with suppliers/vendors on issues arising from hardware, software, repair, maintenance contract, and warranty claims to ensure all IT equipment is well maintainedProvide orientation and guidance to users on how to operate computer equipmentManage and coordinate the IT requirement for online, offline, and hybrid meetings, events, and conferencesManage and coordinate any requirement for end-user devicesPerform regular system maintenance, updates, and patches to ensure optimal performance and securityMaintain and managed M365 including email and Office 365Proactively monitor and manage the server, network, and internet accessMaintain and manage the server room facilities and infrastructureInvolved in creating and maintaining technical documentation, policy and procedureMaintain and update the IT asset inventory and contractMaintain and update the End-user baseline documentationMaintain and update policy, process, and procedure documentation.To support the KPJ Group of Hospitals and Companies when neededTo assist GTS Infra Systems and Network Engineer when requiredParticipate in 24x7 on-call support based on a team rotation scheduleEducationAt least a Diploma in Computer Science or equivalent professional qualificationKnowledge and ExperiencesKnowledge of various concepts and principles related to information technology and IT management1-2 years of experience in IT support or customer serviceKnowledge of ITIL framework and best practicesFamiliarity with common hardware, software, and network issuesStrong communication and customer service skillsAbility to work in a fast-paced environment and manage multiple prioritiesBasic understanding of Windows and Mac operating systemsExperience with remote support toolsKnowledge of ticketing systems and asset management3. Skills & Competencies:
Technical skills required Operating SystemsBasic Networking KnowledgeSoftware and ApplicationsHardware TroubleshootingUser Account ManagementITSM ToolsBasic Command LineAntivirus and Security SoftwareRemote Support ToolsBasic Printer/Scanner TroubleshootingSoftware Installation and ConfigurationSpecial skills required Attention to detail by ensuring that incidents and service requests are accurately logged, categorized, and documentedManaging multiple tickets and tasks effectively and Understanding how to prioritize issues based on urgency, impact, and Service Level Agreements (SLAs)Team collaboration by working closely with other team members, including escalation teamsPersonal attributes Strong communication and interpersonal skillsCustomer-oriented with a positive attitude toward problem-solvingDependability and accountabilityAbility to work in a fast-paced environment and manage multiple priorities