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Job Title:Junior IT Specialist
Location:Remote
Job Summary
We are looking for a proactive and detail-orientedJunior IT Specialistto join our team.
This role is an excellent opportunity for fresh graduates looking to kickstart their careers in IT and network management.
The ideal candidate will provide exceptional technical and operational support, manage customer inquiries, and ensure efficient service delivery.Fluency in English and Mandarinis essential for effective communication with international clients and stakeholders.
Key Responsibilities
Assign IP addresses and issue LOAs (Letter of Authorization).
Update NetName and Origin AS (Autonomous System) in relevant systems.
Geolocation Management
Update geolocation information on Whois and third-party databases.
Collaborate with external providers to ensure accurate location data.
IP and RPKI Setup
Troubleshoot and resolve RPKI (Resource Public Key Infrastructure) and IP setup issues.
Ensure secure and reliable IP configuration processes.
Customer Support
Respond to customer inquiries and complaints promptly.
Provide solutions to technical problems while ensuring a positive customer experience.
Renewal Reminders
Notify clients about contract renewals and follow up on their responses.
Collaboration and Follow-Up
Work closely with NOC (Network Operations Center) and other departments to resolve issues.
Escalate critical problems to the appropriate teams when necessary.
Qualifications
Education: Bachelor's degree inNetwork Engineering , Information Technology, Computer Science, or a related field.
Language Skills: Fluency inEnglish and Mandarinis required.
Fresh graduates are welcome to apply.
Prefer candidates who canjoin immediately .
Strong problem-solving and troubleshooting skills.
Familiarity with network operations, IP management, and RPKI is a plus.
Excellent communication and teamwork abilities.
Key Attributes
Strong attention to detail and an analytical mindset.
Ability to handle high-priority tasks under tight deadlines.
Customer-oriented with a focus on delivering high-quality solutions.
Why Join Us?
Opportunity to work in a multicultural and innovative environment.
Hands-on experience with cutting-edge IT and network technologies.
Career growth and development opportunities.
Seniority levelEntry level
Employment typeFull-time
Job functionInformation Technology, Other, and Analyst#J-18808-Ljbffr