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Role:
Service coordinator is responsible for overseeing all aspects of the work order for a service department including coordinating with the service manager on the completion of customer work orders, putting together billing for work completed, and reviewing time cards for service employees.
Responsibilities:Creates, updates, and maintains Service Register including SQL.
Plans and prepares manpower schedules for site work, installation, and troubleshooting.
Responsible for setting up daily, weekly, and monthly schedules noting appointments for any job request.
Liaise with client on the service schedule, required hardware, documentation and other special requirements.
Placed and received client's orders and gave instruction to engineers for services required by clients.
Brief Engineer on the job scope, schedule, accommodation, traveling arrangements and any special requirements from client.
Prepare and handover the required tools, hardware and documentation for Engineer before attending the service.
Invoice for service and maintenance work within an agreed timeframe of job completion.
Ensuring basic tools and equipment are in working order by performing regular inspections.
Prepare quotation for manpower and spares for Maintenance Contract Services and non-contract services.
Updating maintenance logs for all tools and equipment.
Responsible for keeping department organizational chart up-to-date with current information.
Work closely with Sales, Procurement and Logistic Department to ensure jobs are done accordingly and successfully.
Follow and maintain compliance with ISO standards and company policy.
Company:
Dwisolar Sdn Bhd is an established integrated oil & gas service provider and our vision is to be the leader in servicing the Fire Protection industry.
With years of experience in the Fire Protection industry, Dwisolar offers a full package of supplies and services that includes initial engineering design layout, project management & planning, implementation, installation and commissioning, and thereafter, scheduled maintenance, troubleshooting, and reliable after-sales service.#J-18808-Ljbffr