Junior Technical Remote Support Engineer

As part of our Technical Services Team, you will be in charge of:
Promoting customer satisfactionClose cooperation with Level 2 Using predefined technical toolsCollaboration with all internal stakeholders such as quality, sales, etc.Documenting and processing tickets in our CRM systemCompliance with internal KDGs and internal/external SLAsCompliance with the specified processes and work instructionsEstablish lean management thinkingPerformance and processing of the given tasksImproving knowledge in the individual products Knowledge of all specified processesExpand knowledge through continuous training to keep up to date on new changes or product launchesTake over special parts like Webshop, Knowledge center or customer portalRecognize the priority of individual casesSupport quality through documentation and recording of casesMinimum Qualifications
Technical training, comparable relevant qualification, or a very good technical understandingInnovative open understanding of relevant topicsInterested in Lean and AgileHigh understanding of our processesOpen understanding of the activity in the service deskUnderstanding of the expectations of our external and internal partnersVery good teamwork and communication skills Diverse attitude towards all employees and open communication cultureInternational networking with all service desk colleaguesMastering and promoting company values