Role Description We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.
As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers.
You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.
To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner.
The requirements listed below represent the minimum level of knowledge, skill and ability necessary.
Our work environment is fast-paced and exciting!
Responsibilities Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
Able to liaise and communicates with carpenters and knowledge in carpentry processing.
Update of technical report and maintain accurate records in the CRM system.
Requirements Diplomas, A-Level or equivalent practical experience.
Minimum 1-year related experience.
Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
Previous experience in a technical support or customer service role, preferably in carpentry industry.
Customer orientation and ability to adapt/respond to diverse personalities.
Good Presentation Skill