Job Responsibilities:
Create and maintain improvement process for existing business under Fulfilment business unit.
Build, develop and own implementation for processes including onboarding / activation.
Design performance reporting for acquired shippers.
Prepare and finalize with key stakeholders for Finance related operation matters including billing and claims.
Responsible for value added services process design and coordination with ops.
Key Account Management:
Oversee and manage all Key Accounts and create value for strategic partners.
Maintain Key Account related report by providing weekly updates on tracker for onboarding and onboarded shippers.
Provide Onboarding session and training to new shippers, which includes alignment with operation, key commercials requests, and introduction of warehouse management system (WMS).
Main customer support for existing operational and system enquiries by coordinating with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
Prepare and maintain existing performance report and customer success metrics, documentation and data.
Work closely on contract negotiation and engagements between clients and legal team.
Plan and strategize with HOD to grow Fulfilment business and market share, while also upselling other Ninja Van services.
Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
Independently prepare, draft and review presentations with customers.
Provide technical fulfilment expertise for incoming, onboarding and existing customers.
Create customer retention using value proposition and continuous improvement.
Job Requirements:
At least 5 years of experience in business operations, business development, account management, customer success role or any relevant field.
Experience in 3PL logistics business development, particularly fulfilment and warehousing is a must.
Track record of delivering and exceeding targets.
Strong existing working relationships with clients.
At least Diploma / Degree in any field.
Strategic, innovative, and creative personality with a strong business acumen.
A passion for working in and managing a fast-paced, collaborative environment.
Adept multi-tasker with the ability to quickly prioritize and effectively delegate tasks.
Business Operations or Account Management experience in eCommerce Logistics market.
Quick thinking and good in problem solving.
Proficient in defining tasks, process designing, project management and implementation.
Working location: Mapletree Shah Alam.#J-18808-Ljbffr