Key Account Manager

DUTIES AND RESPONSIBILITIES Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Acquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsTo carry out other duties and tasks as directed by the Management in line with competencies and activities associated with any of the above processes. JOB REQUIREMENTS BSc/BA in business administration, sales or relevant fieldProven experience as Key Account Manager/Assistant ManagerExperience in sales and providing solutions based on customer needsStrong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levelsExcellent organizational skillsAbility in problem-solving and negotiation