Position Responsibilities
Account Management
-Manage and nurture relationships with key accounts across different product verticals
-Act as the primary contact for all communication, ensuring our product needs and expectations are met consistently
-Identify opportunities to enhance product satisfaction, including customization of offerings, promotional collaborations, or new product recommendations
Sales and Business Development
-Drive sales growth through effective account planning, identifying upsell and cross-sell opportunities
-Develop new business with key partners by positioning the coffee-chain brand and product portfolio
-Collaborate with business partners to develop tailored promotions, seasonal offerings, and product mixes to drive sales
Product and Market Knowledge
-Develop a deep understanding of the company's product portfolio and verticals
-Stay informed on industry trends, coffee innovations, and consumer preferences to provide insights and recommendations to management
-Gather and relay external feedback to the product team to influence future product development and innovation
Collaboration with Product Team
-Work closely with the regional product team to ensure that market insights and feedback is channeled to product development and launches
-Collaborate on go-to-market strategies to further sharpen product objectives
-Coordinate promotions, seasonal launches, and exclusive products with key accounts to maximize visibility and sales
Sales Reporting and Forecasting
-Generate regular reports on sales growth and revenue forecasts
-Track and report key performance metrics, including sales volume, market share, and client retention rate from a product perspective
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-key-account-manager-1)
; Requirements:- Qualification and Experiences
-Bachelor's degree in Business, Marketing, or a related field
-3-5 years of experience in key account management, sales, or business development
-Strong understanding of the coffee industry, including product knowledge, market trends, and competitor activities
-Excellent negotiation, communication, and presentation skills
-Ability to build strong relationships and work collaboratively with both internal and external parties
-Proficiency in CRM and sales management tools
-Strong problem-solving abilities
a Necessity, not a Luxury