About Ksisters Ksisters is a leading K-beauty and lifestyle brand, headquartered in Singapore and now expanding into Malaysia.
Known for curating high-quality and hard-to-find Korean products, Ksisters connects customers with the best of K-beauty, skincare, and wellness.
With a strong emphasis on community and education, we have built a loyal following of K-beauty enthusiasts through innovative campaigns and personalized experiences.
As we embark on our Malaysia journey, we are excited to create new opportunities for local talents to join our growing family and shape the future of Ksisters in this vibrant market.
About the role Ksisters is hiring a versatile and experienced Key Account & Operations Manager to manage retail relationships and operational excellence for Watsons and Guardian in Malaysia.
This role combines channel management, operational oversight, and key account responsibilities, ensuring smooth execution of product launches, in-store activations, and day-to-day operations.
Responsibilities: Key Account Management: Act as the main point of contact for Watsons and Guardian, building strong relationships with retail partners.
Negotiate for premium shelf placements, planogram updates, and trade marketing opportunities.
Manage promotional calendars, ensuring timely execution of campaigns and activations.
Provide regular performance updates to Watsons and Guardian, using sales data and customer insights.
Operations Management: Oversee stock levels, logistics, and inventory across warehouses and stores to ensure availability.
Manage order processing, ensuring accurate and timely fulfillment for Watsons and Guardian.
Coordinate with logistics partners for delivery schedules, stock transfers, and returns.
Conduct regular stock audits and implement solutions to address discrepancies.
Event and Merchandising Support: Plan and execute store activations, including pop-ups and in-store campaigns.
Collaborate with marketing to ensure alignment between retail displays and promotional materials.
Oversee merchandising compliance, ensuring that in-store displays reflect Ksisters' brand identity.
Performance Optimization: Analyze sales data and operational metrics to identify trends and opportunities.
Implement process improvements to enhance efficiency in logistics, stock management, and customer satisfaction.
Collaborate with the marketing team to align operations with campaign goals.
Requirements Minimum 3+ years' experience in key account management or operations within the retail or beauty industry.
Strong understanding of Watsons or Guardian's operational and marketing requirements.
Proven ability to manage inventory, logistics, and merchandising compliance.
Excellent negotiation, organizational, and problem-solving skills.
Proficiency in inventory management systems and Microsoft Excel.
Knowledge of the Malaysian retail landscape and consumer behavior trends.
What We Offer: The opportunity to lead and shape Ksisters' expansion in Malaysia.
A dynamic and entrepreneurial work environment.
The chance to work with globally recognized K-beauty brands and innovative collaborations.