City:Malaysia
Business Unit:Store
Time Type:Full-time
Description & RequirementsWho We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits.
We create transformational products and experiences that support people in moving, growing, connecting, and being well.
Our success is attributed to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community.
We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.
Job Summary
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest experience every day.
Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor.
Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.
Core Responsibilities of the Job
Leadership and People ManagementSupport ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest ExperienceSupport team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product education, and supporting in-store transactions.
Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations.
Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests.
Inform guests of local community programs and execute local, regional, and area-driven Community projects and initiatives.
Working with OthersContribute to a respectful and inclusive team environment by welcoming and celebrating differences.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.
OperationsProvide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks according to company standards.
Assign Educators cleaning tasks as needed throughout the shift.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws.
People ManagementTeam lead role indirectly responsible for a subset of store employees on the floor or as delegated by Store Manager.
What We Look ForInclusion & Diversity:Creates/supports an inclusive environment that values/celebrates differences.
Integrity/Honesty:Behaves in an honest, fair, and ethical manner.
Guest Experience:Enjoys working and connecting with, understanding, and helping guests.
Collaboration and Teamwork:Works productively with and supports others to achieve goals.
Leadership:Is able and desires to lead, influence, and inspire others.
Candid Communication:Is willing to openly share concerns.
Decision Making:Uses logic and reasoning to evaluate alternatives and make effective decisions.
Job RequirementsLegally eligible to work in the jurisdiction of the store.
AvailabilityWilling to work a flexible schedule.
Other Willingness RequirementsWilling to work as part of a team and also complete work independently.
Willing to move through a store for most of a shift to help guests and accomplish work.
ExperienceJob Assets (i.e., nice to have; not required)
Education: High School or Secondary School diploma or equivalent.
Experience: 1 year of retail/sales.
Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.
Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit.
Our total rewards program supports you in achieving your goals.
In addition to competitive base pay and a team-based bonus program, we offer paid time off, employee discounts, fitness/yoga classes, and personal and professional development programs.
Note: availability of these benefits may be subject to your location & employment type and may have certain eligibility requirements.
Only those applicants under consideration will be contacted.
lululemon is an Equal Employment Opportunity employer.
Employment decisions are based on merit and business needs, and not on any protected classification.
Reasonable accommodation is available for qualified individuals with disabilities, upon request.#J-18808-Ljbffr