You Lead the Way.
Weve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.
Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success.
Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day.
And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Key Responsibilities:Ensure all teams across American Express have the most recent and accurate data available on card member accounts to meet their objectives and make sound business decisions.Perform validation and screening activities from Amex global internal systems, global external system and the internet to complete KYC requirements.Ensure strict adherence to our Terms & Conditions, policies & procedures in relation to resolving customer maintenance requests to ensure customer information is up to date in our system.Responsible for determining to join and link cases related to the same account holder based on search result and investigation.Partner with relevant teams such as team members in Tokyo to ensure correct maintenance request is performed for card members.Liaise with internal teams to coordinate and resolve customer inquiries.Support action plans to maintain a positive and effective work environment.Process requests in an accurate and timely manner, meeting agreed turn-around deadlines or meeting KPI assigned by the business.Identifies areas of enhancement/improvement with the operating procedures and workflow.Qualifications:Fluency in speaking, reading and writing English and Japanese; JLPT level N1-N2Degree holder preferred or minimum 1-year of relevant working experienceHighly disciplined person, self-motivated with good personal integrityAble to deliver result in accordance with policy and procedureGood PC skills, strong working experience with Microsoft Word, Excel and PowerPointFlexible, engaged and pro-active team playerFlexible to shifts hours (working in the day) and work during Malaysia public holidays whenever necessaryOpenness to take on feed back to improve individual performanceA customer centric, "Can do" attitude & willing to go beyond as a great service providerFamiliar with Know Your Customer (KYC) experience will be an added advantage.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid or onsite arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.