L1 Support Specialist - Fully Night Shift &

**Key Responsibilities**:- **Incident Management**: Handle and resolve incidents related to the core banking system. This includes troubleshooting, documenting, and escalating incidents as necessary.- **Client Support**: Provide excellent customer service to our clients, ensuring their issues are addressed promptly and accurately.- **System Monitoring**: Monitor the core banking system to identify potential issues before they impact our clients.- **Communication**: Maintain clear and regular communication with clients, keeping them updated on the status of their incidents and any system changes.- Able to fully work from home to support.**Qualifications**:- One or more years of experience in an IT operational environment.- Diploma or bachelor's degree (preferred) IT related field.- Experience working experience in Call Centre, Data Centre & Server Operations Support will be an advantage.- Working knowledge of familiarity with LINUX and Windows systems, and standard operating procedures.- Strong communication skills, both written and verbal (Bahasa Melayu and English).- Desire to learn new skills and take on new tasks.- Ability to work during the specified hours (8 PM - 7 AM).**Job Type**: ContractContract length: 12 months**Salary**: RM2,000.00 - RM2,500.00 per monthSchedule:- Monday to Friday- Night shift- Weekend jobsApplication Question(s):- Notice Period- Able to work on permanent night Shift?**Education**:- Diploma/Advanced Diploma (required)**Experience**:- L1 Support Specialist: 1 year (preferred)