About UOBUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe, and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United, and Committed. This means we always strive to do what is right, build for the future, work as one team, and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues, or our customers.
UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.
About the DepartmentTheTechnology and Operationsfunction is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance, and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising, and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job ResponsibilitiesProvide application support to various business users.
Attend to business queries and business requests promptly.
Follow through the business requests to a proper closure.
Work on timely resolution for reported incidents to meet service level targets. Incidents include failures and queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tools.
Perform root cause analysis to identify permanent solutions to prevent recurring incidents and minimize the impact of incidents that cannot be prevented.
Ensure all incidents and problems are proactively managed – prioritizing numerous issues of varying severity and escalating issues as appropriate to necessary teams and management.
Collaborate with the development team in identifying resolutions and transitioning releases into the production environment.
Adopt standard Incident and Problem Management workflow and processes, i.e., timely ticket, defect, and incidents logging including proper change management processes and quality issue/impacts emails.
Participate in DR/BCM activities or infrastructure-related upgrades.
Responsible for capacity management. Monitor and analyze current performance and capacity data and forecast the capacity required by the applications ahead.
Aside from day-to-day support duties, undertake other responsibilities such as management reporting and other centrally driven project initiatives as needed.
Job RequirementsFamiliar with OS/400 system.
Familiar with RPG, COBOL languages.
Experience with Silverlake banking system is a plus.
Strong communication skills.
Excellent spoken and written English communication skills.
Willing to work on shifts.
Be a part of UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements, and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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