L2/L3 Production Support

Req ID: 277242 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a L2/L3 Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).Roles/Responsibilities To provide system support and manage enhancement for Trade Finance application. Systems specializing in the Trade Finance Domain. Perform Level 2 and 3 of production support. To perform problem investigation – problem identification, root cause analysis, solution definition and implementation. To work closely with users to understand their needs & issues. To manage system risks and conjure improvements to mitigate and manage risks. Liaise with vendor on the Scope of Work, enhancements progress and fix implementations. Requirement: Minimum 5+ years of experience in Technical and Application Production Support using Java and Oracle Database, Windows and Unix scripting. Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments. Knowledge in Banking IT environment will be a plus. 24 x 7 on call support. Willing to work at Cyberjaya/ KL Familiar with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology