L2 Technical Support -Korean Speaker

**Responsibilities**:- Take ownership of incoming help requests from end users and document all pertinent customer information.- Hands-on experience working with ticketing tools and SLA governed environment.- Prioritize and schedule problems. Escalate problems (when required) to the appropriate channel.Record, track, and document the problem-solving process all the way through to the final resolution- Use logical reasoning to analyze a situation and make use of available debug utilities- Identify and learn old and new software features supported by the organization- Hands-on experience working with fixes at the product level, including installing and upgrading software- Test fixes and BETA versions of the software to ensure reported problem(s) have been adequately resolved- Ability to establish proper course of action to ensure efficient completion of work within prescribed time limits.- Develop FAQ and Knowledge Base articles to aid in problem resolution- The engineer should be flexible to work in any shift as required by the business in the future.**Requirement**:- 2 to 5 Yrs Exp (Technical Support ONLY)- Bachelor degree in Information Technology, Computer Science or equivalent- March intake**Job Types**: Full-time, Permanent**Salary**: RM9,000.00 - RM12,000.00 per monthSchedule:- Rotational shift**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Technical Support: 3 years (preferred)**Language**:- Korean (preferred)Ability to Commute:- Cyberjaya (required)