As a Hiring Partner for many IT organizations, we are hiring for a Product MNC for Bangalore and Malaysia (Kuala Lumpur) location.
These are direct hire and full-time placements with the Hiring Organization.
Interested candidates can share WORD format resume:******
Role: L3-Oracle ERP Support Specialist-ExpertLocation: Bangalore | Malaysia (Kuala Lumpur)
Experience: 7-12 Yrs
Purpose:The ideal candidate will possess extensive experience with Oracle ERP systems, particularly within the finance function, and will provide expert-level support to resolve complex issues and ensure the seamless operation of our financial processes.
Responsibilities:Provide Expert-Level Support: Act as the primary point of contact for L3 support issues related to Oracle ERP finance modules, including troubleshooting and resolving technical problems.
Serve as the highest level of technical escalation for complex Oracle ERP system issues, providing expert analysis, diagnosis, and resolution.
Lead troubleshooting efforts for critical incidents, coordinating with cross-functional teams, vendors, and stakeholders to minimize impact to business operations.
Conduct in-depth root cause analysis & preventive measures.
Design and implement advanced solutions, configurations, and workarounds to address complex system issues and optimize performance.
Develop and maintain advanced scripts, tools, and utilities for monitoring, diagnostics, and automation of Oracle ERP processes.
Collaborate with Oracle support and development teams to escalate and resolve product-related issues, including bug fixes, patches, and enhancements.
Lead efforts to evaluate, test, and implement Oracle ERP upgrades, patches, and new releases, ensuring compatibility and adherence to best practices.
Mentor and train L2 and L1 support staff on advanced troubleshooting techniques, system architecture, and Oracle ERP best practices.
Develop and maintain technical documentation, knowledge base articles, and standard operating procedures for Oracle ERP support.
Be flexible with respect to work timings and be open for extended working hours.
Incident Management | System Maintenance | Process Improvement | User Trainings | Collaboration | Documentation | Compliance and Audit
Education and ExperienceBachelor's degree in Finance, Accounting, Information Technology, or a related field.
Certifications in Oracle ERP or relevant finance modules are preferred.
Experience: Minimum of 7-8 years of experience in Oracle ERP support within the finance function, preferably in the insurance industry.
Strong understanding of finance processes and principles, including General Ledger, Accounts Payable, Accounts Receivable, GL, Inter Company, Tax, Cash Management, AHCS (Accounting Hub Cloud Services), and Fixed Assets management.
Technical SkillsExperience with SQL and other database management tools.
Familiarity with business intelligence and reporting tools (e.g., Oracle BI, Tableau).
Knowledge of system integration principles and practices.
Strong understanding of Oracle ERP architecture, configuration, and integration with other systems.
Experience with Oracle ERP performance tuning, system optimization, and capacity planning.
Extensive knowledge of Oracle Cloud ERP, BIP Reporting, Oracle Integration Cloud, and Oracle Cloud Infrastructure.
Expertise in SQL and PL/SQL for advanced data analysis, diagnostics, and performance tuning.
Strong understanding of Oracle ERP architecture, integration, and customization capabilities.
Proven track record of leading complex troubleshooting efforts and driving resolution for critical incidents.#J-18808-Ljbffr