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We are looking for a skilled and motivated Technical Support Engineer (L3) with advanced expertise in CPANEL, WHMCS, Linux & Windows Administration, O365, and basic troubleshooting of hardware, software, desktops, printers, and network issues.
As an L3 Support Engineer, you will be responsible for managing and resolving escalated technical issues, conducting in-depth troubleshooting, and ensuring smooth operation of IT systems.
You will also provide guidance to lower-level support teams, contribute to system improvements, and collaborate closely with vendors for complex problem resolution.
The Role
Key Responsibilities:
Perform advanced troubleshooting and diagnostics forCPANEL, WHMCS, Linux, and Windows serversto resolve complex issues.
Handle and resolve escalated issues related to server administration, system performance, and network outages.
Conduct in-depth analysis and configuration changes inO365 , focusing on email flow, security settings, and integration.
Administer and troubleshootWHMCS billingand automation systems, ensuring continuity and resolving technical issues.
Provide proactive server maintenance, monitorsystem health , and respond promptly to alerts and system anomalies.
Support and troubleshoot network components includingrouters, switches, firewalls, and VPNsto ensure optimal network performance.
Collaborate withthird-party vendorsto resolve complex technical issues that require specialized support.
Prepare, update, and maintain technical documentation for internal use, promoting knowledge sharing within the team.
Ideal Profile
Qualifications:
Proficiency inCPANEL, WHMCS, Linux, Windows Administration, and O365 .
Strong troubleshooting skills and the ability to resolve complex system and network issues independently.
Experience in managing and supportingenterprise-level IT infrastructure .
Excellent communication skills, with the ability to explain technical issues to non-technical users and collaborate effectively within a team.
What's on Offer?
Work within a company with a solid track record of success
Join a well known brand within Media & Entertainment#J-18808-Ljbffr