_**Language Centre Business Manager **_**Role Overview**:The Language Centre Business Manager oversees and coordinates all aspects of the center's operations, including sales, marketing, academic affairs, and administration. This role is critical in driving the start-up's growth and ensuring the delivery of high-quality language learning services.**Key Performance Objectives (KPOs)**:- **Sales and Marketing**:_- Develop and implement an effective marketing strategy to attract new students and increase enrolments.- Achieve a 20% month-over-month growth in new student enrolments within the first six months.- Establish a solid online presence and social media following within the first three months.- Build and maintain strong relationships with local schools, corporations, and community organizations to generate referrals and partnerships.- Secure at least three partnership agreements with local schools or corporations within the first year.- **Academic Affairs**_:- Develop and maintain a comprehensive curriculum aligned with industry standards and best practices in language education.- Achieve a student satisfaction rate of 90% or higher for the curriculum within the first year.- Recruit, train, and manage a team of highly qualified and experienced language instructors.- Maintain an instructor retention rate of 85% or higher after the first year.- Achieve a student satisfaction rate of 95% or higher for instructor quality within the first year.- Implement practical student assessment and progress tracking systems to ensure consistent delivery of high-quality education.- Develop and implement a comprehensive student assessment system within the first three months.- Achieve a 90% or higher rate of students meeting their language learning goals within the first year.**Operations and Administration**:- Establish and maintain efficient administrative processes and systems to support the center's operations.- Implement a comprehensive student management system within the first three months.- Achieve a 95% or higher accurate and timely student record-keeping rate within the first year.- Manage and optimize the center's financial resources, including budgeting, forecasting, and cost control measures.- Achieve a positive cash flow within the first nine months of operations.- Maintain an operating profit margin of 15% or higher after the first year.- Ensure compliance with all relevant regulations, licensing requirements, and industry standards.- Obtain all necessary licenses and certifications within the first three months of operations.- Maintain a 100% compliance rate with relevant regulations and industry standards.- **Leadership and Team Management**:_- Build and lead a high-performing team by providing effective coaching, mentoring, and professional development opportunities.- Achieve an employee satisfaction rate of 90% or higher within the first year.- Implement a comprehensive employee training and development program within the first six months.- Foster a positive and collaborative work environment that promotes teamwork, open communication, and continuous improvement.- Achieve a team engagement score of 90% or higher within the first year.- Implement regular team-building and communication activities within the first three months.**We'd love to meet you! Just bring along**:- Minimum of 3 years of experience in a management or leadership role, preferably in the education or language learning industry.- Proven track record in developing and implementing successful business strategies and operational plans.- Excellent communication, interpersonal, and problem-solving skills.- Strong analytical and decision-making abilities.- Proficiency in project management and process improvement methodologies.- Familiarity with relevant regulations and industry standards in language education.- **Get in touch with us today!**_**Job Type**: Permanent**Salary**: From RM4,500.00 per month**Benefits**:- Flexible schedule- Health insurance- Opportunities for promotion- Work from homeSchedule:- Day shift- Weekend jobsSupplemental pay types:- Commission pay
