We are currently seeking a Lead Qualifier to join DHL eCommerce Malaysia!
The Lead Qualifier will be responsible to quantify and qualify a sales lead utilizing globally agreed selection criteria before assigning that lead to a sales channel. Incumbent is required to manage and coordinate direct marketing customers that do not currently have sufficient volume to warrant a phone call or field visit. Incumbent should also be endeavor to move as many of these accounts to Telesales or Field sales by assessing potential business growth through DM responses.
Essential Duties and Responsibilities
Customer Service Management
• Ensure that lead originators are acknowledged and provided with feedback on the outcome of the lead.
• Complete activity reports to measure individual/department effectiveness.
• Coordinate and manage leads and ensure appropriate follow up
• Ensure co-operation with other members of the sales team and throughout the sales force.
• Provide customer oriented service at all times relating to specific sales issues.
Stakeholder Management
• Build and maintain strong vendor-client relationships.
• Coordinate with all sales channels, CS and Marketing Department for lead management
• Liaise with other departments to ensure delivery of service commitment to multi-channel customers
• Ensure feedback is provided to all lead generators on status of all leads endorsed
Team Management
• Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.
• Quantify Ecommerce revenue potential and validate customer information and needs (segment) through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets.
• Raise relevant paperwork for the main customer database ensuring customer information is available throughout the organisation
• Maximise on all opportunities to secure new business by providing account facilities to customers through the lead qualification process.
• Ensure the data integrity in DHL systems for recording the updated customer historical information
• Adhere to regional standards and agreed procedures and processes
• Contact companies and individuals currently not holding an account, confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business.
Desired Skills / Qualifications
• Min. 3 years' experience in sales, lead generation and lead qualification or management process
• Telephone skills
• Database skills
Minimum Educational Qualification
• Diploma (or equivalent)
