Learning Analyst

Details of the offer

Perform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimising staff performance.
Purpose of the job/key objective
Perform the delivery & facilitation of training programs within service operations. Maintain training curricula and perform instructional design updates allowing for effective training/coaching while optimising staff performance.
Main duties/Responsibilities
Delivery & Facilitation - 80%:
Deliver priority inductions, upskill training, and project related training classes.
Deliver soft skill programs and learning impacts from projects as defined by the Learning and Development Manager.
Ensure product and technical skills training are results-oriented and customer-centric in both design and delivery. Ensure that it adequately meets the needs of enabling operational staff to quickly become effective in their roles.
Assess all new recruits, liaising with management over the transition of trainees into operational teams.
Work closely with HR to appropriately manage all trainees not performing to required standards.
Instructional Design & Performance Consulting - 20%:
Partner with operations to assess training needs and implement appropriate solutions.
Maintain operations induction curriculum.
Update training materials based on policy and procedural changes.
Perform ongoing validation of learning objectives and performance-based assessments within programs.
Assist colleagues within the team on training project design.
Scope and Dimensions
• Reporting directly to the EMEA Senior Learning Supervisor.
• No direct line management responsibilities.
• EMEA Learning and Development Team
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Tiktok Live Host

Responsibility Host live streaming sessions on TikTok, presenting and demonstrating products to viewers.Create an interactive and engaging environment to att...


J-Recruit Recruitment Agency - Kuala Lumpur

Published a month ago

Urgent Hiring Online Tv Live Host | Basic Up To 5K

About the Employer An international FX company with global offices around the globe currently hiring for their Malaysia Office based in Bangsar, Kuala Lumpur...


J-Recruit Recruitment Agency - Kuala Lumpur

Published a month ago

English Teacher

Responsibilities: I Can Read is recruiting qualified English Language Teachers who are passionate about and committed to helping young children to reach thei...


I Can Read Malaysia (Literacy Hub Sdn Bhd) - Kuala Lumpur

Published a month ago

Work From Home Ai Writing Evaluator And Trainer

Outlier helps the world's most innovative companies improve their AI models by providing human feedback. Are you an experienced English writer who would like...


Outlier - Kuala Lumpur

Published a month ago

Built at: 2024-12-23T02:15:53.286Z