The Learning Space Technology Specialist is responsible for ensuring that day-to-day operations of all learning spaces, meeting rooms, and video conferencing systems run smoothly.
The incumbent will be well versed in audio-visual technologies and have a good level of networking and problem-solving skills.
The incumbent is expected to identify and solve any problems related to learning hub technology, escalating issues if necessary.
The incumbent is required to continuously handle support tickets as well as perform preventive maintenance on all learning spaces, meeting rooms, and VC systems.
The incumbent is also expected to offer advice and recommendations on AV solutions, identifying opportunities, risks, and issues before they occur.
This position requires a strong understanding of technology and effective communication skills.
Reporting Line:The position reports to the Learning Hub Services Lead under general direction.
Supervisory Responsibilities:Not applicable
Budget Responsibilities:Not applicable
KEY RESPONSIBILITIES
Perform on-site and/or remote analysis, diagnosis, and resolution of audio-visual technology related problems for end users, recommending and implementing corrective solutions as required.
Ensure timely resolution of support tickets, adhering to escalation procedures, while providing secondary business support for other FM services through the FM Helpdesk, meeting all service level agreements.
Plan and perform preventive maintenance activities on all learning spaces, meeting rooms, and video conferencing systems, including recommending and seeking replacements if necessary.
Administer Campus Infrastructure and Technology Services (CIATS) purchase requisitions through the procurement system and process purchase order closure for goods and services.
Offer advice and recommendations on AV solutions, as well as highlighting risks, issues, and opportunities for improvement should they arise.
Contribute to the overall success of CIATS by performing all other duties and responsibilities as assigned by the supervisor.
This may include temporary reassignment during off-peak periods such as semester breaks.
KEY SELECTION CRITERIA
Education/Qualifications
1.
The appointee will have:
• A relevant tertiary qualification with subsequent relevant experience; or
• Extensive experience or specialist expertise in the audio-visual field; or
• An equivalent combination of relevant experience and/or education/training.
Knowledge and Skills
2.
Ability to communicate effectively (orally and in writing) consistent with the requirements of the role and excellent organisational skills, including the ability to set priorities, manage time and plan work to meet deadlines.
3.
Demonstrated ability to remain calm, prioritise requests and solve enquiries in a quick and efficient manner.
4.
Proven skills and experience in problem-solving with a high level of initiative, proven ability to investigate and undertake tasks with minimum supervision or direction, and a commitment to excellence in customer service.
5.
Demonstrated ability to work as an effective member of a team as well as the ability to exercise high levels of independence, collaboration, judgement, and initiative.
6.
Familiarity with a wide range of networking and audio-visual systems and solutions from key providers such as Crestron, Cisco, Polycom, Extron, etc.
7.
Proficiency and basic server administration skills in the Microsoft Windows operating environment and basic knowledge in non-Windows operating environments such as Linux and MacOS as well as hardware, which may include tablets and phones.
Good working knowledge of networks including wireless technology is beneficial.
8.
Highly developed computer literacy, including experience using business software such as Microsoft Office, the Google Suite, and Asana.
OTHER JOB RELATED INFORMATION
? Travel to other campuses of the University may be required.
? There may be a requirement to work additional hours from time to time.
This may include weekends and public holidays.
? There may be peak periods of work during which taking of leave may be restricted.
? On-call support may be required.
LEGAL COMPLIANCE
Ensure you are aware of and adhere to legislation and University policy relevant to the duties undertaken, including: Ethics, Equal Opportunity, Occupational Health and Safety, Conflict of Interest (including Conflict of Interest in Research), Paid Outside Work, Personal Data Protection, Conduct of Research, and Staff/Student Relationships.#J-18808-Ljbffr