Live Chat Assistant

Job Description:

Sime Darby Berhad is seeking a dedicated and resilient Live Chat Assistant to join our team in George Town, Penang, MY. As a part-time Associate Level position, the Live Chat Assistant will be responsible for providing exceptional customer service through live chat interactions with clients.

Responsibilities:- Engage with customers in real-time through live chat to address their inquiries, provide product information, and offer solutions to their concerns.- Assist customers with navigating the company website, resolving technical issues, and processing orders.- Work closely with other team members to escalate complex customer issues and ensure timely resolution.- Maintain accurate records of customer interactions and transactions.- Utilize persuasion skills to upsell and cross-sell products and services.- Make informed decisions to provide the best possible customer experience.- Adhere to company policies and procedures regarding data security and customer confidentiality.- Collaborate with various departments to improve the overall customer experience.

Requirements:- At least 4 years of experience in a customer service or sales role.- Strong communication skills and the ability to multitask effectively.- Resilient and adaptable to a fast-paced work environment.- Dedicated to providing exceptional customer service.- Proficient in using live chat software and basic computer applications.- Ability to make quick decisions and resolve issues efficiently.- Persuasion skills to drive sales and meet targets.- Soft skills in decision-making and problem-solving.- Strong attention to detail and organizational skills.

Benefits:- Free food provided during working hours.- Joining Bonus for new employees.- Life insurance coverage for all employees.

Working Environment:Sime Darby Berhad promotes equality and fairness for all employees. We provide a supportive and inclusive work environment where all team members are valued and respected.

Deadline to Apply:Interested candidates should submit their applications by June 23, 2024.

Equal Opportunity Statement:Sime Darby Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We welcome and encourage diversity in the workplace.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.